English/USD
Language
Currency
How can we help you?
Support Center
FAQ
Account Functions
Guide to Account Functions
How to Unlock an Account
Binance
2018-04-13 00:10

_.gif

If your account is frozen (or “locked”), please follow the below steps to reactivate your account.

Please visit https://www.binance.com and Log In to your account. You should see this dialog box. Click the【Unlock】button to start the account reactivation process.

unlock.png

Read the reminder carefully and tick the respective boxes once you accept the terms and given information. Click on the【Reactivate Account】button to proceed further.

mceclip0.png

After clicking, follow the instructions on the page to complete the below verifications:

Answering Security Questions:

en.png

mceclip5.png

Confirmation Email:

Once you submit your data, our system will send you an automatic confirmation email. Please click 【Confirm Reactivate】 to proceed further.

mceclip9.png

mceclip8.png

ID verification:

mceclip10.png

Click 【Next Step】 to start the verification. 

  • Please choose the issuing country of your ID and select your ID type:

 22.png

  • Upload the front side of your ID document

24.png

  • Upload the back side of your ID document.

26.png

  • Upload a selfie with your face being clearly visible (we are not accepting screenshots or edited pictures).

mceclip11.png

Facial verification:

mceclip12.png

We will review your application as soon as possible once you have completed the verifications.

* Different users will perform different operations based on account status and related information.

 

Here below is the guide for facial verification:

Go through the process by scanning the QR code with the Binance mobile app on Android or iOS. 

For Android app:

Open your Binance app, navigate to [Account] section and tap on [Scan] button or tap the Scan symbol on the upper left corner on the home page.

888.png

For iOS APP:

Open your Binance app and navigate to [Home] section and tap on the [Scan] button or tap the Scan symbol on the upper right corner on the home page.

 

mceclip0.png

 

 

 


Have more questions?submit a request
Related Articles
How to Register on Binance【App】