Missing or wrong TAG:
If you forgot to use a Tag, Memo or payment ID (e.g. BNB, XLM, XRP, etc) or used an incorrect one, then your deposit will not be credited.
You may submit a ticket by choosing [Help with Deposits] → [Forgot or Wrong Tag/Memo/Payment ID]. Also, you can click the chat symbol on the bottom right corner on our website to contact our online customer support representative. Please remember to provide the following information for speedy assistance:
Deposit made to incorrect receiving/deposit address or Unlisted token deposited:
Binance generally does not offer a token/coin recovery service. However, if you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Binance may, solely at our discretion, assist you in recovering your tokens/coins. Binance has comprehensive procedures to help our users recovering their financial losses. Please be noted that successful token recovery is not guaranteed. If you have encountered this sort of situation, please remember to provide the following information to us for speedy assistance:
Deposit to an incorrect address which doesn't belong to Binance:
If you have sent your tokens to an incorrect address which does not belong to Binance. We are unable to provide you any further assistance. You are suggested to contact the relevant parties (owner of the address or exchange/platform which the address belongs to).