If your Google Authenticator is working normally, you can manually disable it by logging in to your Binance account, navigating to the【Security】tab, and clicking on【Disable】next to the Google Authentication option.
If you’ve lost access to your Google Authenticator app or it has stopped working, you can reset your Google Authentication by following the steps below:
Navigate to the Binance login page and log in with your Binance account email address and password. On the Security verification page, click on 【Security verification unavailable?】to go to the next step.
Please select the unavailable security item and click [Confirm reset] to go to the next step.
Enter the required verification code and click on [Submit].
Please check the email verification code in your email box. The code will be valid for 30 minutes.
After clicking, follow the instructions on the page to complete the required verification:
Answering Security Questions:
Click【Next Step】to start the verification.
Please choose the country your ID was issued in and select ID type:
Upload the front page of your ID document.
Upload the back page of your ID document.
Shoot a picture of yourself with your face being clearly visible (we do not accept screenshots or edited pictures).
Click [Begin Verification] to go through the process in the PC browser or click on [Use mobile phone] to get the QR code, then scan the QR code with our official Binance app on mobile devices.
Open the Binance mobile app and tap the Scan icon on the upper left corner of the Home tab, or go to【Account】and click on【Scan】.
Open the Binance app, navigate to the【Home】tab, tap on the【Scan】button or tap the Scan symbol on the upper right corner on the home page.
Once you have completed facial verification, our team will review your application as soon as possible.
Please note that different users will perform different operations based on account status and related information.