Main conclusions

  • Binance P2P is committed to keeping our users safe,

  • We therefore hope that users will follow our guidelines to keep Binance P2P as an immune, fair and secure platform.

  • Here are some important rules to follow when using our platform.

Follow these instructions to avoid getting your account banned from Binance P2P.

At Binance, we strive to create a fair and secure environment for all our users. To ensure a better user experience, we have a consistent set of guidelines to keep the network secure, transparent and respectful.

Your cooperation with us will be crucial in keeping Binance P2P a safe and enjoyable platform for all users. So please read the rules to avoid getting a penalty.

What happens if Binance P2P trading rules are broken?

All advertising on Binance P2P is moderated. If the user violates the rules, restrictions are imposed for a specified period or until the cause of the violation is remedied. Stricter penalties are imposed if you commit certain acts as you will be blacklisted and will not be able to use Binance P2P. Learn the full list of rules to avoid accidentally breaking them.

Tips

1. Always be respectful when communicating with others.

Respectful communication includes using polite language, responding promptly, accepting negotiation, and avoiding the use of insults. If you do not agree to the terms of the advertisement, you are not obligated to proceed with the transaction, and disrespectful communication is never necessary.

2. Write the terms of the advertisement in detail.

Sellers must clearly write all terms in their ads. For example, if you want to impose a penalty, specify the specific amount that would be incurred if the buyer ignored your terms in the ad.

This includes all the requirements you need the buyer in your ad to follow. For example, if you require buyers to be in a specific country or region, state that in your advertising terms.

If you do not clearly state your requirements and an arbitration demand is filed, the buyer will not be responsible for covering the recovery fee.

3. File a request for arbitration when necessary.

Sellers must file a request for arbitration on our platform if they encounter a buyer attempting to use third-party payment systems. In these cases, a failed transaction will negatively impact the buyer's completion rate, not the seller's rate.

The Binance team will cancel these orders after processing the refund and return the funds to the sender's bank account. Binance can also take appropriate action against buyers who make third-party payments when submitting an arbitration request.

4. Make the payment within the specified time limit.

Buyers must make payments using one of the payment methods provided by the Seller and within the specified time limit. Failure to make payment – ​​such as forgetting to click “Confirm” on the order page – will automatically result in the order being cancelled.

5. Use the Binance P2P request chat to talk to your peers.

To mitigate the risk of fraud and allow Customer Service to assist you in the event that you request arbitration, please avoid using third-party communication channels such as email, text, or call platforms.

6. Verify payment before releasing funds.

Sellers should always verify payment is complete before releasing their cryptocurrencies. Do not trust SMS, emails or screenshots sent by the buyer confirming payments, as they may have been modified. Instead, check your account transaction history to see if the payment has been recorded.

7. Save all transactions and evidence of your transaction.

Whether you are a buyer or seller, remember to save all evidence of transactions. For example, if you need help with a chargeback, you should prepare proof of the transaction that you can submit to investigating authorities.

You can request a transaction receipt – which includes order details and counterparty information – from the Binance customer service team by following the steps below:

  • Start a conversation with the Binance support team via live chat.

  • Share the relevant order ID.

Your order receipt will be shared with you.

Prohibited items

1. Overcharging buyers during refunds.

Sellers should never overcharge buyers for a refund. Earning refunds is a violation of our Terms of Service and may result in exclusion from our merchant program and suspension or permanent ban of your account from our platform.

An example of this would be charging a percentage of the total transaction request as a recovery fee. Almost all banks charge a flat fee to process refunds – and we expect merchants to do the same.

This also applies to charging a percentage of the order total as a refund processing fee. While some merchants include this additional fee to turn away buyers who don't want to prove their identity after placing their order, it doesn't change the fact that this step violates our Terms of Service.

Our tools and staff constantly monitor online advertising, and if any violation of our terms is identified, your account may be suspended or blocked. Binance will review all reports submitted by buyers and take appropriate action against traders who attempt to take advantage of the refund process.

2. Using the wrong payment method.

Sellers should be careful to use the payment method specified in the ad. There is a risk of losing assets if the same bank account mentioned in your ad is not used as a seller. On the other hand, buyers will not be responsible for covering fees related to the refund. Using the wrong payment method also violates our Terms of Service. If you are currently a P2P merchant, doing so may result in disqualification from our merchant program, account suspension, or permanent account ban.

3. Submitting an inappropriate arbitration request.

During the arbitration request process, the assets of the seller involved in the particular transaction are frozen to ensure fairness, but some users - usually sellers - deliberately abuse this protocol to freeze the assets of their competitors. If a user is found to be abusing the system or harming another user through inappropriate arbitration requests, we will not hesitate to take action.

If we find that a user repeatedly opens transactions without completing payment, has a history of submitting inappropriate arbitration requests, or requests a price change from the seller, the account may be suspended or even permanently banned from Binance P2P.

4. Use insults or profanity.

We do not tolerate any form of disrespect on the platform. Do not use offensive language, including but not limited to offensive remarks, profanity, and insults.

5. Transfer the assets to the buyer before completing payment.

Buyers should not request early release of assets – this will be considered a scam, and you will be permanently banned from using the Binance P2P platform.

Likewise, sellers must not transfer assets to the buyer before payment is completed under any circumstances.

Start your Binance P2P journey today

Remember these guidelines in order to ensure a smooth and safe user experience on our platform. Now that you know the do's and don'ts of Binance P2P, you're ready to start trading with us! Simply sign up for a Binance account and complete the identity verification process today.

  • (Blog) Introduction to P2P Trading: What is P2P Trading? How do local Bitcoin trading platforms work?

  • (Blog) Make your Binance P2P ads appear in search results for the best ads

  • (Support) How to buy cryptocurrencies on the Binance P2P platform (app)?

  • (Support) How to sell cryptocurrencies on Binance P2P (app)?


Disclaimer: Your use of the Binance P2P Services and all information and other content (including that of third parties) contained or accessible from the Binance P2P Services is at your sole risk. Our responsibility is limited to processing digital currency transactions. All payments are final upon completion unless otherwise required by law. Binance P2P has no right and no obligation to resolve any disputes arising from completed payments. Neither Binance P2P nor merchants are responsible for your loss after payment has been completed.