On April 21, according to the official website of PwC, PwC sent an email to users on behalf of FTX Digital (Bahamas entity), advising customers to register to ensure that the joint provisional liquidators have current contact information, send updates on the status of provisional liquidation, obtain copies of progress reports, attend meetings and submit claims for fiat currency or cryptocurrency when necessary. FTX Digital's provisional liquidation procedure is independent of the ongoing US Chapter 11 procedure, but runs parallel to it. FTX.com customers who have submitted claims to entities covered by the US Chapter 11 procedure will not be blocked from registering their details through the FTX Digital claims portal.
