Jojo, a 33-year-old woman surnamed Wong, was in charge of this licensed pet hotel and dog training center in Ping Yeung Village, Ta Kwu Ling, Hong Kong. The center officially opened only in January this year. It specializes in pet boarding and also takes in stray dogs on a long-term basis. She was very fond of dogs and often made time to volunteer, caring for strays. She also shared tips on keeping and caring for pets on social media, educating followers about responsible pet ownership. The day before the incident, she had posted an update on her social media account, sharing how she spent Qixi Festival with her beloved dog.
​​At around 2 p.m. on August 20, 2026, Jojo went onto the lawn to feed a male village dog that was staying at the center. After feeding it, she tried to take the approximately 30-kilogram dog back to its kennel. The dog resisted going inside and struggled violently before suddenly attacking her. Surveillance footage captured the woman and dog grappling before rolling onto a patch of grass outside the camera's field of view. It was not until 3:50 p.m. that her business partner, while checking the surveillance cameras remotely, discovered Jojo lying on the lawn. Several calls to her went unanswered, so the partner alerted others and called the police.
​​Police and paramedics arrived at the scene and confirmed that Jojo had died. She had multiple lacerations and puncture wounds caused by dog bites to her scalp, neck, shoulders, and arms. The dog involved was taken away by the Agriculture, Fisheries and Conservation Department.
​​After the incident, more than 20 of Jojo's friends and relatives went to Fu Shan Public Mortuary to identify her body. The atmosphere was grief-stricken, and many were overcome with tears. The family and friends later returned to the pet hotel to pay their respects at the scene. They also helped transfer the remaining dogs from the center in batches, using cages.