A helpful-looking support message can be the start of a wallet theft.
Posting a wallet problem publicly can attract impersonators who contact you privately. Ethereum.org describes this pattern: the stranger builds trust, then asks for private keys or a transfer.
Use a simple checkpoint before accepting help: open the service's official support channel yourself. Do not treat a reply to your public question as proof that the sender works there.
Never share your recovery phrase or give a stranger remote access to your computer. Someone offering to “fix” your wallet may gain control of far more than the app.
The catch: a convincing profile and patient explanations are not identity verification.
Source: Ethereum.org — https://ethereum.org/en/security/
#CryptoSecurity #WalletSafety #Ethereum #ScamPrevention #CryptoEducation
Posting a wallet problem publicly can attract impersonators who contact you privately. Ethereum.org describes this pattern: the stranger builds trust, then asks for private keys or a transfer.
Use a simple checkpoint before accepting help: open the service's official support channel yourself. Do not treat a reply to your public question as proof that the sender works there.
Never share your recovery phrase or give a stranger remote access to your computer. Someone offering to “fix” your wallet may gain control of far more than the app.
The catch: a convincing profile and patient explanations are not identity verification.
Source: Ethereum.org — https://ethereum.org/en/security/
#CryptoSecurity #WalletSafety #Ethereum #ScamPrevention #CryptoEducation