I’ve carefully read through the details of the Binance UID incident. Personally, I think He Yi shouldn’t have to pay this money. Once you make an exception, more and more people will blame the platform for their own operational mistakes.
The essence of this incident is that the user made a mistake. They didn’t even understand the most basic rules. They were clearly using two completely independent apps, but in the end they blamed Binance. When something went wrong, they used public pressure to get their way—that’s not acceptable.
The main site and local sites are independent systems, and it’s public information that UIDs aren’t interchangeable. The platform has no obligation to pay for users’ carelessness.
Personal compensation is fine, but it shouldn’t become an assumed responsibility. You paid out of your own pocket to compensate them this time, so why not compensate the next person? Is this preferential treatment, or putting traffic above everything else?
One more suggestion 🤔: Adding three confirmation steps to Binance Pay transfers isn’t a good idea. Instead, you could add real-time site detection when entering a UID, along with a mandatory block and warning.
People use Binance Pay because it’s convenient and fast. Adding another confirmation step would only waste time and worsen the user experience—it treats the symptoms, not the cause. Some people will still make the same mistakes even if you add 100 confirmation steps. Why should all users have to sacrifice convenience, efficiency, and a good experience because of a few individuals’ mistakes?
Just add real-time site detection and a mandatory block and warning when entering a UID. Let users know that UIDs aren’t interchangeable; nothing else needs to change.
Hope this suggestion is adopted. heyibinance pearbinance moonkimbinance
Lastly, I’m not taking sides with any person or exchange. I’m just sharing my personal opinion from my own perspective. Please don’t attack me if you disagree.
#BinanceFortuneTeller
The essence of this incident is that the user made a mistake. They didn’t even understand the most basic rules. They were clearly using two completely independent apps, but in the end they blamed Binance. When something went wrong, they used public pressure to get their way—that’s not acceptable.
The main site and local sites are independent systems, and it’s public information that UIDs aren’t interchangeable. The platform has no obligation to pay for users’ carelessness.
Personal compensation is fine, but it shouldn’t become an assumed responsibility. You paid out of your own pocket to compensate them this time, so why not compensate the next person? Is this preferential treatment, or putting traffic above everything else?
One more suggestion 🤔: Adding three confirmation steps to Binance Pay transfers isn’t a good idea. Instead, you could add real-time site detection when entering a UID, along with a mandatory block and warning.
People use Binance Pay because it’s convenient and fast. Adding another confirmation step would only waste time and worsen the user experience—it treats the symptoms, not the cause. Some people will still make the same mistakes even if you add 100 confirmation steps. Why should all users have to sacrifice convenience, efficiency, and a good experience because of a few individuals’ mistakes?
Just add real-time site detection and a mandatory block and warning when entering a UID. Let users know that UIDs aren’t interchangeable; nothing else needs to change.
Hope this suggestion is adopted. heyibinance pearbinance moonkimbinance
Lastly, I’m not taking sides with any person or exchange. I’m just sharing my personal opinion from my own perspective. Please don’t attack me if you disagree.
#BinanceFortuneTeller
