Subject: Request for review and appeal regarding restriction on the Rewards Hub and disabled coupon
Dear Binance Support Team,
I am writing to respectfully request a review and appeal of the restriction applied to my account in the Rewards Hub. I am contacting you this way because the portal or automatic appeal button is not working properly in the app.
I have been completing my daily tasks and transactions legitimately and transparently. However, when I try to claim my points and benefits, the system displays a notice alleging a violation of the terms. This restriction has also caused a legitimate 100 USDC trading fee rebate voucher (which expires on 03-12-2026) to suddenly appear as "Invalid."
I believe this is a system error, as I have always complied with the platform's rules.
I kindly request a manual review of my case, removal of the restriction, and reactivation of my voucher and accumulated points. I have attached screenshots as evidence of my account's current status.
Thank you in advance for your attention and prompt response. I look forward to providing any additional information you may need.
Sincerely,
Liovardo Rafael Salazar
National ID: 14.855.386
UID: 889574734
Dear Binance Support Team,
I am writing to respectfully request a review and appeal of the restriction applied to my account in the Rewards Hub. I am contacting you this way because the portal or automatic appeal button is not working properly in the app.
I have been completing my daily tasks and transactions legitimately and transparently. However, when I try to claim my points and benefits, the system displays a notice alleging a violation of the terms. This restriction has also caused a legitimate 100 USDC trading fee rebate voucher (which expires on 03-12-2026) to suddenly appear as "Invalid."
I believe this is a system error, as I have always complied with the platform's rules.
I kindly request a manual review of my case, removal of the restriction, and reactivation of my voucher and accumulated points. I have attached screenshots as evidence of my account's current status.
Thank you in advance for your attention and prompt response. I look forward to providing any additional information you may need.
Sincerely,
Liovardo Rafael Salazar
National ID: 14.855.386
UID: 889574734
