Appeal: what to gather and how to submit
If something goes wrong (the seller won’t release the crypto, the payment hasn’t arrived, or there’s a dispute), the main thing is not to panic and to gather evidence.
✅ What to gather before submitting:
• order number (in order history)
• receipt or bank statement: amount, date, time, recipient
• screenshots of the order chat: the entire conversation must be visible there
• if your bank doesn’t allow screenshots: record your screen or download a PDF statement from the bank’s app
How to submit an appeal: open the order and tap “Appeal.” Briefly describe what happened, sticking to the facts, and attach evidence. Support will review the dispute based on the chat and documents.
🚩 Never:
• send card numbers, CVV codes, passwords, or SMS verification codes
• move the conversation to Telegram or other apps
• pay an “unlocking fee”: that’s not how support works
• confirm or release crypto under pressure
Support makes the decision, and there’s no guarantee you’ll get your money back. This is educational material; terms vary by country and bank.
If something doesn’t go as planned 🤔
Can’t take a screenshot in your banking app and don’t have a second phone? Download a statement or receipt as a PDF from your bank. Make sure the amount, date, time, and recipient are visible. Hide your card number and balance.
Post your questions in the comments below, and I’ll answer everyone. ✍️
Have you ever filed a P2P appeal, and how did it turn out? 👇