During Halloween week, out of roughly 320 million Uber trips and orders, AI agents requested rides just 4 times; agents placed 500 orders on Uber Eats. Those numbers only show that usage hasn’t taken off yet; they don’t tell us whether it’s hard to use, people don’t know about it, or they simply don’t want to use it.
The CEO’s comparison is more specific: requesting a ride in the app takes an average of 50 seconds, while placing a repeat food order takes 90 seconds. These figures suggest that agents don’t necessarily save time. At least for something like hailing a ride, which takes just seconds, an agent first has to prove it’s more convenient than the existing way.
So what we can say is this: agent ordering is still at a very early stage at Uber; 4 requests aren’t enough evidence to judge whether the entry point works.
The CEO’s comparison is more specific: requesting a ride in the app takes an average of 50 seconds, while placing a repeat food order takes 90 seconds. These figures suggest that agents don’t necessarily save time. At least for something like hailing a ride, which takes just seconds, an agent first has to prove it’s more convenient than the existing way.
So what we can say is this: agent ordering is still at a very early stage at Uber; 4 requests aren’t enough evidence to judge whether the entry point works.