Let’s talk about blockchain explorers.
Transfers within the same exchange generally don’t go on-chain, so you won’t find a corresponding record on a blockchain explorer.
One thing worth keeping in mind: screenshots and chat logs can both be faked. Data on a blockchain explorer comes from the blockchain itself, so on-chain records are the source of truth when verifying whether a transfer actually happened.
If a deposit is taking a long time to arrive, you can first check its status and number of confirmations using the transaction hash, then decide whether to contact customer support.
To check the transfer for $ETH , use an Ethereum blockchain explorer. Search by transaction hash or address to view the record. Current: 2289.68.