If someone urges you to transfer your crypto to a secure wallet, stop and don’t use the address they provide. A security incident may be real, but a support agent who contacts you out of the blue could still be fake.

In its security update on October 30, Swyftx reiterated that it will never ask for your password, two-factor authentication code, or recovery phrase, nor ask you to transfer funds to another wallet to protect them. ethereum.org’s security guide likewise warns that legitimate services and support agents will never ask for your recovery phrase or private key. Anyone who gets this information can control the assets in your wallet.

I keep verifying messages separate from managing assets: first, close any links in direct messages. Then open the confirmed official app or website yourself and verify the information through its announcements or support channels. Someone knowing the platform’s name or showing a screenshot of an announcement is not enough to prove their identity. Until you’ve verified who they are, don’t share credentials or transfer funds at a stranger’s direction.

On-chain transfers are usually difficult to reverse, so handle your credentials carefully and double-check the recipient address.

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