“Customer service” suddenly contacts you—how can you tell if it’s real?
Scammers often ask you to install screen-sharing software under the pretext of “remote assistance.” They can see any verification codes, recovery phrases, and balances displayed on your screen.
Impersonators posing as customer service exploit panic and trust in official channels: first they claim your account is in danger, then they pressure you to cooperate immediately, leaving you no time to verify.
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Your recovery phrase and private keys should be known only to you. Never share them with anyone claiming to be “customer service.”