Withdrawal shows “Completed,” but the receiving platform hasn’t credited it. What should I check first?
Break the progress into three stages: sent by the platform → processed and confirmed on-chain → credited by the receiving platform. Which stage it’s stuck at determines what to check and who to contact.
① Open the TxID from your withdrawal history
“Completed” on Binance means the funds have been sent. Click the TxID in the withdrawal record to open the block explorer for the relevant network, and first make sure it’s the transaction you’re looking for.
② Check the execution result, then the confirmation count
Having a TxID doesn’t mean the funds have been credited to the receiving account. And don’t close the page just because you see “CONFIRMED”: for example, on TRON, also check whether the result is SUCCESS or FAIL. If execution failed, contact the sender or withdrawal platform; if it’s not yet confirmed, keep checking its on-chain progress.
③ Once it’s successful on-chain, check the receiving platform’s deposit page
Has the confirmation count met its requirements? Does it support the coin and network? Do the address and any required Memo/Tag match? Is the amount below the minimum deposit? Is maintenance underway? Follow the requirements shown on the recipient’s current page—don’t apply another platform’s rules.
If the transaction succeeded and has enough confirmations but still hasn’t been credited, contact the receiving platform’s official support team with the TxID. If you used the wrong network or address, or left out the Memo, don’t keep sending it again, and don’t trust anyone who “guarantees recovery.” The recipient must verify whether anything can be done.
Are you stuck because you “can’t find the TxID,” or because it “succeeded on-chain but hasn’t been credited by the platform”? Just describe the status—don’t post your full transfer history or asset screenshots in the comments.
Sources: Official Binance FAQs, verified October 16
Withdrawal status: https://www.binance.com/en/support/faq/detail/115003743192
On-chain results: https://www.binance.com/en/support/faq/detail/a6f58adc6f5640f8af08aa70a55760f7
Deposit troubleshooting: https://www.binance.com/en/support/faq/detail/115003736451
#BeginnerTips #链上转账
Break the progress into three stages: sent by the platform → processed and confirmed on-chain → credited by the receiving platform. Which stage it’s stuck at determines what to check and who to contact.
① Open the TxID from your withdrawal history
“Completed” on Binance means the funds have been sent. Click the TxID in the withdrawal record to open the block explorer for the relevant network, and first make sure it’s the transaction you’re looking for.
② Check the execution result, then the confirmation count
Having a TxID doesn’t mean the funds have been credited to the receiving account. And don’t close the page just because you see “CONFIRMED”: for example, on TRON, also check whether the result is SUCCESS or FAIL. If execution failed, contact the sender or withdrawal platform; if it’s not yet confirmed, keep checking its on-chain progress.
③ Once it’s successful on-chain, check the receiving platform’s deposit page
Has the confirmation count met its requirements? Does it support the coin and network? Do the address and any required Memo/Tag match? Is the amount below the minimum deposit? Is maintenance underway? Follow the requirements shown on the recipient’s current page—don’t apply another platform’s rules.
If the transaction succeeded and has enough confirmations but still hasn’t been credited, contact the receiving platform’s official support team with the TxID. If you used the wrong network or address, or left out the Memo, don’t keep sending it again, and don’t trust anyone who “guarantees recovery.” The recipient must verify whether anything can be done.
Are you stuck because you “can’t find the TxID,” or because it “succeeded on-chain but hasn’t been credited by the platform”? Just describe the status—don’t post your full transfer history or asset screenshots in the comments.
Sources: Official Binance FAQs, verified October 16
Withdrawal status: https://www.binance.com/en/support/faq/detail/115003743192
On-chain results: https://www.binance.com/en/support/faq/detail/a6f58adc6f5640f8af08aa70a55760f7
Deposit troubleshooting: https://www.binance.com/en/support/faq/detail/115003736451
#BeginnerTips #链上转账