📢 To Binance management: Don’t ignore the voices of those affected by Red Packets!
Please repost this article widely so our voices reach Binance management!
To Binance management and the responsible support team,
We are writing to express our dissatisfaction with an issue we are experiencing with the Red Packet service. Some users are seeing a message saying their accounts do not meet the requirements to receive the gift, even though they want to participate and benefit from this feature.
We chose Binance because we trusted its platform, and we look forward to a fair and transparent experience that enables users to understand their rights and the restrictions placed on their accounts.
But when users find themselves unable to use a particular feature without receiving an adequate explanation or a clear solution, it is only natural for them to ask:
What is the real reason for this restriction?
What criteria are used to determine which accounts are eligible and ineligible?
Is there a clear process for reviewing affected cases?
Why aren’t users given a specific explanation and clear steps to resolve the issue?
We are not asking for special privileges or for the platform’s rules to be violated. We are asking for transparency and fairness, and for the right to know why this issue occurred and to have our cases reviewed fairly.
We understand that Binance has security systems and measures to prevent abuse, and we respect the need to protect the platform and its users. But we also believe that any restrictive action should be as clear as possible, and that affected users should have an appropriate way to make inquiries and request a review.
Our message to Binance management
We ask the team responsible to review the cases affected by the Red Packet issue, explain the reasons for ineligibility, and check whether any accounts were affected by mistake, while providing users with clear guidance on how to resolve the issue, if possible.
Users’ trust is built not only through rewards, but also through transparency, listening to complaints, and treating every case fairly.
✊ To every user facing the same issue
If you’re experiencing the Red Packet issue, feel free to share your experience respectfully, and share this article so the voices of affected users can reach the people responsible.
Reposting may help bring the issue to the attention of people who can review it.
We are not looking for a conflict with Binance; we want a clear and fair solution that restores trust and gives users real answers.
We are calling for review, transparency, and fairness. We want our voices to be heard and our issue to be taken seriously.