Beating AI News Flash: Alibaba's Qwen is about to launch a personal AI agent, "Qwen Go!", capable of operating real apps and handling complex tasks that require repeated inquiries and communication on users' behalf. Based on internal test cases, it can already help users claim compensation for flight delays and apply for Taobao price-protection refunds. One user remembered only that a flight between Lanzhou and Hangzhou had been delayed, but couldn't recall which flight it was. Qwen Go! checked four bookings across four airlines one by one and ultimately identified China Eastern Airlines flight MU2445. After running into difficulties contacting customer service by phone, it switched to negotiating through online customer service. Initially, the representative was willing to offer only a 70-yuan voucher. When the user said they wouldn't accept it, Qwen continued negotiating and ultimately secured 70 yuan in cash, which was transferred to the user's Alipay account. In another case, Qwen Go! automatically checked Taobao orders, found that a wok qualified for price protection, and successfully applied for a 52-yuan refund of the price difference. The first batch of scenarios also includes checking car-maintenance prices and making appointments, booking sports venues, and calculating the actual out-of-pocket cost of home appliances by factoring in subsidies, trade-ins of old devices, and delivery and installation fees. Qwen had previously integrated with Alibaba ecosystem services such as Taobao, Fliggy, and Amap, enabling it to help users shop, order food delivery, and book flights. This upgrade extends its capabilities to tasks such as after-sales service and claims, which lack fixed procedures and require the agent to continually adjust its approach based on the results of each action.
