If an unfamiliar “customer service” representative asks you to share your screen, don’t agree just yet.
If someone contacts you out of the blue via direct message or group chat, claiming there’s a problem with your account or that your rebate needs to be upgraded, and asks you to share your screen or allow remote access, stop there. A profile picture, nickname, or familiar-looking logo cannot prove who they are.
Binance’s official security reminder on February 10, 2026, explicitly identified these actions as risk signals.
To verify an account issue, end the conversation and open the official Binance app or website yourself. Then use the customer support entry point to check again—don’t use links they sent you. There’s just one thing to check: did you open the contact channel yourself?
If someone contacts you out of the blue via direct message or group chat, claiming there’s a problem with your account or that your rebate needs to be upgraded, and asks you to share your screen or allow remote access, stop there. A profile picture, nickname, or familiar-looking logo cannot prove who they are.
Binance’s official security reminder on February 10, 2026, explicitly identified these actions as risk signals.
To verify an account issue, end the conversation and open the official Binance app or website yourself. Then use the customer support entry point to check again—don’t use links they sent you. There’s just one thing to check: did you open the contact channel yourself?