When you receive a Binance unfamiliar-location login alert, don’t click any unfamiliar links in the email. Open the official app or a bookmarked website and check the login time, location, and device in the Security Center. If it was you, mark it as recognized. If it wasn’t, immediately disable your account, change your password, and review your devices and withdrawal settings.
1. Should I click the link in an unfamiliar-location login email?
Don’t click it. Scammers often forge emails about “unfamiliar-location logins” or “logins from an unusual device,” with links to fake websites that ask you to enter your password or verification code. There’s only one safe approach: close the email, open the official app or website from your bookmarks yourself, and check the actual login records in the Security Center.
Recommended self-check steps:
1. Check whether the sender’s domain looks official, but don’t click email buttons even if it does
2. Open the official app → Profile → Security (the name may vary; follow what appears on the page)
3. Check whether the time, approximate location, and device model in the records match yours
4. Only select options such as “This was me” / “This wasn’t me” on the official page. Don’t click them in an email
If you don’t have an official account yet, or need to show a family member where to find the security features, use the complete official registration link, then practice checking your login records:
https://www.binance.com/zh-CN/join?ref=BNSIP
2. What should I do if the login wasn’t me?
If the Security Center shows an unfamiliar device or location, act to “limit the damage first, then strengthen security.” Don’t start by asking strangers in online groups:
Step 1: In the official app, disable / lock your account as soon as possible (the feature name may vary) to prevent further logins and withdrawals.
Step 2: Change your login password and make sure you haven’t used the new password on any other website.
Step 3: Check and reset your two-factor authentication: make sure your passkey, authenticator, and SMS / email verification are still under your control. Reset anything suspicious by following the official instructions.
Step 4: Remove login devices you don’t recognize, and disable or delete any API keys you don’t need.
Step 5: Check your withdrawal address whitelist and recent withdrawal records. Remove any unfamiliar addresses immediately and enable the whitelist if you haven’t already.
Step 6: Contact support only through in-app Help / online customer service. Official customer support will never ask you to send a verification code, password, or recovery phrase through social media.
While resolving the issue, don’t click “Verify now” buttons in emails or install any “security repair package” from an unknown source.
3. How do I check my login devices?
In the Security Center / Device Management section of the official app or website (the name may change with updates), you can usually see:
1. Models of current and past login devices
2. Approximate login locations or IP-related information
3. Recent login times
4. Options to remove devices, sign out of other sessions, and more
Good practice: When you switch phones or browsers, or log in for the first time after arriving on a business trip, open the device list and check it. Remove login sessions from old phones you no longer use. Keep only devices you’ve personally confirmed in the list.
4. Can traveling to another city trigger a false alert?
Yes. The system sends “login from another location / new device” alerts when your login environment changes. Traveling, changing cities, switching Wi-Fi networks, or using a different phone are all common triggers; they don’t mean your account has been compromised. The key is still whether the time and location match your own itinerary and devices.
Ways to reduce unnecessary alerts:
1. Before traveling, try to sign in using a device you regularly use, and make sure your passkey / authenticator is available
2. Avoid entering passwords on public Wi-Fi; use the official app with mobile data, or a trusted hotspot
3. Even after receiving an alert, verify it through the official Security Center instead of clicking a “Confirm with one click” email link
4. If the travel details and account records don’t match at all, follow the “This wasn’t me” process above. Don’t take chances
5. What else should I do to strengthen security after confirming it was me?
Even if you confirm it was a false alarm caused by your own activity, it’s a good idea to shore up your basic protections to limit losses in the event of a real compromise:
1. Enable a passkey to reduce the risk of your password being stolen by a phishing page
2. Enable a withdrawal address whitelist so new addresses can’t be used until a waiting period has passed or additional verification is completed
3. Set an anti-phishing code and make sure it is displayed only on official pages
4. Regularly remove unnecessary API keys and old devices
5. Before making a large withdrawal, make a small test withdrawal to confirm the address and network are correct
If you need to register again or show a colleague the official sign-up page, use the same complete URL (the referral code is already included in the link):
https://www.binance.com/zh-CN/join?ref=BNSIP
【FAQ】
Q: Does a login from another location mean my account has been compromised?
A: No. Traveling to another city, switching devices, or changing networks can all trigger an alert. Check the records in the official Security Center: if they match your itinerary, it’s a warning; if they don’t, follow the account-locking and password-change steps.
Q: Should I change my password and enable a passkey right away?
A: If you confirm it wasn’t you, change your password immediately and check your passkey / authenticator. If you confirm it was you, you should still enable a passkey and a withdrawal address whitelist as soon as possible to strengthen your everyday protections.
Q: Will customer support ask me to send them a verification code?
A: No. Official customer support will never ask for your password, verification code, passkey, or recovery phrase over email, text message, or social media. Treat any request to “send me the verification code” as a scam.
Q: Can I guarantee my account won’t be compromised?
A: No. A login-from-another-location alert is only a risk warning and cannot guarantee that your account is completely safe. Your security depends on habits such as using a strong password, enabling a passkey and a whitelist, and avoiding unfamiliar links.
Q: Can I click the “This wasn’t me, freeze my account now” button in the email?
A: Don’t click it. Only freeze your account or confirm activity through the official app or the Security Center on the official website you’ve bookmarked, to avoid fake sites.
【Risk Warning】
This article explains how to verify Binance login alerts from another location and how to lock your account to prevent theft. It is not investment advice. Digital asset prices are highly volatile; returns are not guaranteed, and price movements are not predicted. The names of security features may change with updates, so follow the official pages shown after you sign in. Any request to transfer funds to a “secure address” or provide a verification code is not official.