According to Jin10, China's State Administration for Market Regulation approved and released the national standard "Specifications for Accessible Taxi Operation Services" (GB/T48311-2026), guiding relevant companies to continuously improve taxi service quality for people with disabilities, older adults, and other groups with accessible travel needs. The standard requires companies to establish management systems and emergency plans for accessible operations, include the use of specialized devices and basic sign-language communication in driver training, provide booking channels such as mobile apps and human hotlines, and publicly display relevant information in prominent locations. It also calls for regular quality inspections covering booking information services, specialized device status, passenger compartment facilities, cleanliness, and complaint channels.
