According to Sina Finance, EY data showed that companies using AI have yet to see meaningful revenue growth or cost reductions. EY executive Dan Diasio said at a The Information event that he has not met a client planning to cut AI spending, but many say they still cannot see where the return on investment is.

Diasio said corporate complaints about AI have persisted for one to two years, helping explain why many software and AI companies have lowered prices to persuade business customers to use AI tools. He added that many companies are shifting toward open-source models to reduce fees paid to Anthropic and OpenAI, while some firms, including Block and Cloudflare, have used AI as a reason for large-scale layoffs.

Chris Taylor, chief executive of Ode, a joint venture formed by Anthropic, Blackstone and other Wall Street firms, said AI investment returns take time to appear. Atlassian chief product and AI officer Tamar Yehoshua said the company’s February feature allowing customers to use external AI chatbots and code agents to access data stored on Atlassian’s platform increased product usage.