Does Binance really only care about making money?
I’m not afraid of retaliation, and I’m not afraid to tell the truth.
I’m 52 years old this year, and I’ve been in this market for a while. Sometimes I profit a few thousand, and sometimes I’ve lost a few thousand in a single go. I accept the market’s risks; I’m responsible for my trading decisions.
But what I can’t accept is this—what I’m getting isn’t just gains and losses brought by the market. It’s one blow after another from Binance, delivered straight to my face.
I’ve faced doubts and attacks from all sides: shop owners, friends, and even banks. But what disappointed me most was that it was the platform I’ve used for a long time, trusted, and invested my money in.
@CZ
Does your company really only need to think about “how much money to make”?
Shouldn’t a truly great company also care about customers’ trust, dignity, respect, and long-term relationships?
I’m not asking Binance to make me profitable, and I’m not asking Binance to be responsible for my trading losses.
All I’m asking for is one thing:
Respect your customers.
Customers are not just a string of numbers, not a transaction fee, and not a revenue source on Binance’s financial statements.
We entrust you with our money, our time, and our trust—and therefore we have the right to expect the most basic respect, fairness, and humane treatment.
CZ, if Binance wants to become a company that can truly stand the test of time in the global finance and cryptocurrency market, it shouldn’t just calculate how much money it makes today. It should also think:
“Why are customers willing to stay?”
Because of trust.
And once trust is consumed, no matter how huge the trading volume or how beautiful the numbers are, it can’t truly make up for it.
I can accept losing money.
But I can’t accept being treated as someone who is only worth being calculated by their own trading platform—yet not worth being respected.
This isn’t complaining.
This is my dissatisfaction, and it’s the truth I, as a Binance user, should have the right to say.
@Binance Square Official
@CZ
I’m not afraid of retaliation, and I’m not afraid to tell the truth.
I’m 52 years old this year, and I’ve been in this market for a while. Sometimes I profit a few thousand, and sometimes I’ve lost a few thousand in a single go. I accept the market’s risks; I’m responsible for my trading decisions.
But what I can’t accept is this—what I’m getting isn’t just gains and losses brought by the market. It’s one blow after another from Binance, delivered straight to my face.
I’ve faced doubts and attacks from all sides: shop owners, friends, and even banks. But what disappointed me most was that it was the platform I’ve used for a long time, trusted, and invested my money in.
@CZ
Does your company really only need to think about “how much money to make”?
Shouldn’t a truly great company also care about customers’ trust, dignity, respect, and long-term relationships?
I’m not asking Binance to make me profitable, and I’m not asking Binance to be responsible for my trading losses.
All I’m asking for is one thing:
Respect your customers.
Customers are not just a string of numbers, not a transaction fee, and not a revenue source on Binance’s financial statements.
We entrust you with our money, our time, and our trust—and therefore we have the right to expect the most basic respect, fairness, and humane treatment.
CZ, if Binance wants to become a company that can truly stand the test of time in the global finance and cryptocurrency market, it shouldn’t just calculate how much money it makes today. It should also think:
“Why are customers willing to stay?”
Because of trust.
And once trust is consumed, no matter how huge the trading volume or how beautiful the numbers are, it can’t truly make up for it.
I can accept losing money.
But I can’t accept being treated as someone who is only worth being calculated by their own trading platform—yet not worth being respected.
This isn’t complaining.
This is my dissatisfaction, and it’s the truth I, as a Binance user, should have the right to say.
@Binance Square Official
@CZ