Does Binance only care about making money?
I’m not afraid of retaliation, and I’m not afraid to tell the truth.
I’m 52 years old this year, and I’ve been in this market for a while. Sometimes I make a few thousand, and sometimes I’ve also lost a few thousand in one go. I accept the market’s risks; I take responsibility for my own trading decisions.
But what I can’t accept is this: what I’ve been getting isn’t just the gains and losses caused by the market—it’s one blow after another from Binance.
I’ve faced questioning and attacks from many sides: shopkeepers, friends, and even banks. But what disappoints me most is that it was the very platform I’ve used for a long time, trusted, and invested my money into.
@CZ
Does your company really only need to consider “how much money to make”?
Shouldn’t a truly great company also care about customer trust, dignity, respect, and long-term relationships?
I’m not asking Binance to make me profitable, and I’m not asking Binance to take responsibility for my trading losses.
I’m only asking for one thing:
Respect your customers.
Customers are not a string of numbers, not a transaction fee, and not a revenue source on Binance’s financial statements.
We entrust you with our money, our time, and our trust—and therefore we have the right to expect the most basic respect, fairness, and humane treatment.
CZ, if Binance wants to become a company that can truly stand strong for the long term in the global finance and cryptocurrency market, it shouldn’t only calculate how much money it makes today. It should also think:
“Why would customers be willing to stay?”
Because of trust.
Once trust is consumed, no matter how much trading volume there is, and no matter how beautiful the numbers look, it can never truly make up for it.
I can accept losing money.
But I can’t accept being treated by my own trading platform as someone who is only worth being counted, not someone deserving of respect.
This isn’t just complaining.
This is my dissatisfaction—and it’s the truth I, as a Binance user, should have the right to speak.
@Binance Square Official
@CZ
I’m not afraid of retaliation, and I’m not afraid to tell the truth.
I’m 52 years old this year, and I’ve been in this market for a while. Sometimes I make a few thousand, and sometimes I’ve also lost a few thousand in one go. I accept the market’s risks; I take responsibility for my own trading decisions.
But what I can’t accept is this: what I’ve been getting isn’t just the gains and losses caused by the market—it’s one blow after another from Binance.
I’ve faced questioning and attacks from many sides: shopkeepers, friends, and even banks. But what disappoints me most is that it was the very platform I’ve used for a long time, trusted, and invested my money into.
@CZ
Does your company really only need to consider “how much money to make”?
Shouldn’t a truly great company also care about customer trust, dignity, respect, and long-term relationships?
I’m not asking Binance to make me profitable, and I’m not asking Binance to take responsibility for my trading losses.
I’m only asking for one thing:
Respect your customers.
Customers are not a string of numbers, not a transaction fee, and not a revenue source on Binance’s financial statements.
We entrust you with our money, our time, and our trust—and therefore we have the right to expect the most basic respect, fairness, and humane treatment.
CZ, if Binance wants to become a company that can truly stand strong for the long term in the global finance and cryptocurrency market, it shouldn’t only calculate how much money it makes today. It should also think:
“Why would customers be willing to stay?”
Because of trust.
Once trust is consumed, no matter how much trading volume there is, and no matter how beautiful the numbers look, it can never truly make up for it.
I can accept losing money.
But I can’t accept being treated by my own trading platform as someone who is only worth being counted, not someone deserving of respect.
This isn’t just complaining.
This is my dissatisfaction—and it’s the truth I, as a Binance user, should have the right to speak.
@Binance Square Official
@CZ