As a KOL of Binance, I must stand up to voice for my clients—also to call for fairness for every user trading on Binance.

One of my clients encountered an unacceptable dual system anomaly while trading PAXG/USDT, directly leading to a liquidation of positions with losses amounting to approximately 450,000 RMB.

This is not an ordinary trading loss, but a tragedy caused by a combination of platform issues. The following two points, either one of which is enough to destroy trust:

🔥 1. PAXG price experienced a severe "spike", completely deviating from the true market trend.
PAXG is a stablecoin pegged to physical gold, and should have minimal fluctuations. However, at the moment the incident occurred, the price of PAXG on Binance actually deviated by more than 1,000 USD (about 30%)!
During the same period, the international gold spot price remained stable, and similar gold tokens on other mainstream exchanges (such as OKX) did not show any anomalies. This is definitely not market fluctuation, but a severe misstep in liquidity or risk control within the Binance platform.

📉 2. The Binance App completely failed at a critical moment, preventing users from operating.
When the price fluctuated violently and risk peaked, my client attempted to close positions multiple times to control risk, but the Binance App became completely unresponsive, causing all self-rescue operations to fail.
We accept market risks, but absolutely do not accept being "deprived of operational rights by the system" at critical moments. This is the fundamental responsibility of the platform, which Binance did not fulfill.

My client chose to trade stable assets like PAXG here because he trusted me and also trusted Binance. Now, this huge loss has not only destroyed his assets but also severely impacted my confidence in the platform as a KOL.

I am not just speaking for him— I believe this is not an isolated case.

If you have also encountered similar issues on Binance:

· Price anomaly spikes
· System lag, inability to operate
· Other trading experiences you consider unfair

Please stand up with me. We need Binance to face the issue and respond to the demands:

✅ Immediately prioritize this incident as the highest priority customer complaint, thoroughly investigate the reasons for PAXG's abnormal fluctuations and system failures;
✅ Publicly and transparently release an investigation report;
✅ Provide a reasonable and fair solution for the affected users.

Binance, please do not let your trusting users and KOLs feel disheartened.
Please give us an explanation.