Help I need guidance about P2P trading$
A week ago I made a purchase of USDC, I don't know if it was due to a system failure or internet issues, the point is that I transferred the money to the seller's bank account but here in the app it didn't allow me to verify the payment. I don't know what happened at that moment, but the app didn't let me verify or upload the proof, so the sale was canceled by the system. I contacted this person but they are not responding to my messages to see what we could do. They are not communicating with me, leaving me no choice but to open an appeal process, and they told me they would verify it. A week later, I have to reopen the appeal process, but this person tells me that the system deducted the cryptos and that I should check my wallet, but I do not have the cryptos in my wallet. They tell me that since support approved the appeal, the cryptos are automatically deducted and transferred to my wallet, but they are not in my wallet. Since there are many experienced people here, could you tell me if what the seller said is true or if they just said that to avoid responsibility?
Or what could I do in this case to recover my money... Thank you