Get closer to how our Binance Angels serve and protect their local communities.
Introducing Binance Angel
Binance Angels are passionate community builders who dedicate their personal time to helping users in their home region use the Binance ecosystem. We recently interviewed nine Angels and asked them to share their experiences as Binance ambassadors.
1. Sirbinali:
Sirbinali first came across bitcoin in 2012 while studying computer science, but didn't take crypto seriously until 2016. Later, he discovered Binance and became an early adopter due to the platform's lower fees compared to other exchanges. Finally, in 2020, his love for learning and spreading the word about new technologies like blockchain led him to become a Binance Angel.
2.J0k3r:
J0k3r's first contact with cryptocurrencies was some time ago, but he became more actively involved in this space early in 2020. He eventually became a Binance Angel after a year of being active in the community and helping other users with various problems.
3. Nauman:
Nauman was introduced to crypto in 2017 through an acquaintance who was later discovered to be a scammer. Even though he was cheated, Nauman was determined to continue studying crypto. His research leads him to believe that Binance is a superior platform for many users. He joined the Binance community on Telegram before becoming an Angel.
4. Legendary warrior:
GuerrierLegendaire's journey in the world of crypto began with a series of disappointments as he faced scams and investment failures. Despite this, he continues to educate himself and delve into the world of blockchain technology. He received a certificate and was inspired by the dedication of the Angels at the Binance 2020 webinar which further fueled his enthusiasm for crypto. Guerrier became a Binance Angel in September 2021 driven by his enthusiasm for sharing crypto knowledge and helping nurture the community.
5. Ramad:
Rmaad is a Binance Angel who started his crypto journey during the COVID-19 pandemic. Initially, he was interested in the stock market but eventually switched to digital currencies after learning more about them. Rmaad was one of the first members of the Swedish Angel community.
6. It:
Sen discovered Binance in its early years. He was impressed with the platform's reliability and speed of execution time. Sen finally joined the ranks of Binance Angels after an Angel approached him via Telegram. Since then, Sen's goal has been to share knowledge and promote crypto education as part of a team of passionate volunteers.
7. Angelbpt:
Binance's educational resources, programs, and community have helped Angelbpt grow and expand its knowledge of the crypto and blockchain space. Joining the Binance Angel program gave him the opportunity to broaden his horizons and help others start their own journey into the world of blockchain and Web3. Being a part of this program also allows him to connect with like-minded people and learn from everyone in the community.
8. Mubis:
Mubis is a cryptocurrency enthusiast who first became aware of the digital asset in 2015 when a friend sold their online gaming store for five bitcoins. Then, Mubis became a Binance user in 2017 because he was impressed by the platform's fast growth and wide variety of products. He became active in the Binance community in February 2020 and joined the ranks of Binance Angel.
9. Ergoavg:
Ergoavg's journey in crypto began in late 2017 when someone gave him a seed phrase for an Ethereum wallet. In 2018, he discovered Binance and started using the platform. Later, Ergoavg joined the Binance Angel Program in 2019 and became the second participant in Ukraine.
Their Contributions to Local Telegram Communities
Educating and protecting users from scams — which unfortunately still exist in the cryptocurrency world — is one of Binance Angel's top priorities. The Angels work to protect their community and guide new users to relevant resources available on the platform. J0k3r commented that his favorite resources for learning blockchain are Binance Academy and Binance Research, while Sen considers the Binance FAQ to be the main source of information for exploring the platform.
Sen added, “We frequently distribute warning messages to educate our community as much as possible about all the risks associated with private messages on Telegram or other communication platforms. In the end, education remains the main element. Binance Academy is a great starting point and an essential guide for anyone new to the field. Binance FAQ is a very useful source of hands-on and practical knowledge. You should read the manual before starting to use a new device or service. FAQ is a MANUAL for Binance.”
Mubis added, “Our community in Ukraine is growing at a very high rate. There are many newcomers who are active and need to be monitored for spam and profanity. Additionally, for such violations, we issue warnings or mute users.”
What's Important to Them When Managing Local Communities
According to J0k3r, Angels should educate users about the latest news and Binance products, as well as promote the use of official (and only official!) community channels on Telegram, Instagram, Twitter and Facebook.
“Users should practice independent thinking and participate in AMA sessions and Learn & Earn programs. Patience is also a key factor in avoiding mistakes, such as sending cryptocurrency to the wrong address in a hurry.”
GuerrierLegendaire believes that members must truly understand the community's vision and values, and then align themselves with them despite differences of opinion between themselves and administrators. To deal with conflict situations effectively, you need to be patient and open-minded.
Angelbpt believes that Binance Angel's most important job is to prevent fraudsters by proactively reaching out to users as. In addition to helping Angels prevent fraud, this also makes it easier to resolve user questions or problems. Additionally, assigning Angels to cases they can solve can help reduce the burden on customer support teams.
The Meaning of Acting as a Moderator in a Local Community
Creating a friendly community where people can discuss crypto and Binance in a friendly manner, build connections, share experiences, and continue learning is a top priority for Angels as moderators, according to ErgoAVG.
J0k3r believes it is important to remain impartial when referring to internal and external products: “If we label a project or token as a scam, users can take our word for it as the truth. That action was wrong. Our role is to assist users in gathering information to make informed decisions about the legitimacy of a project or token.”
GuerrierLegendaire agreed with this approach and added: “This responsibility is enormous, because one wrong action can affect thousands of people.
“As Binance Angels, we have to be careful in what we say because someone might mistake us for representatives of Binance, even though we are not. Our role is limited and we do not speak on behalf of Binance. Our opinions are our own and we are responsible for making them clear."
Get Support on Telegram
It's important to remember — while Binance Angels support the community and help answer questions — their primary role is to guide users to appropriate resources and information. Binance Angels are not representatives of Binance and are not part of the official Binance Customer Support team. Therefore, they cannot help with account related issues. For such issues, please contact Binance Support.
Lastly, please remember that Angels will never reach out first via direct message. Be wary of potential scammers posing as Angels. As mentioned by J0k3r: “NEVER, I repeat, NEVER respond to private messages from individuals claiming to be Binance Angels. Almost all private messages received on Telegram from such strangers are scams. So, DO NOT take action, then block and report to Telegram.”
If you are unsure about a message received, report it to your local chat. Your safety should be your priority.
Binance Angel Nauman added: “There is no Binance support available on Telegram. If someone receives a random direct message, it is a scam in 99% of cases. Never share your BUID or personal information with others. We always provide users with an official support chat link via the Binance app.”
Binance Angel RMADD noticed that when a user submits a support request, the only information requested by Binance is the user's Binance ID or BUID. This is necessary to link support cases to the appropriate accounts. RMADD also reminds users to be wary of phishing scams and potentially dangerous links.
Follow Our Mission!
As you may already know, most Binance Angels share one very similar passion — their love for the blockchain space and the people in it. Becoming a Binance Angel offers you the opportunity to join an international community of like-minded blockchain enthusiasts.
Interested in becoming a Binance Angel? Learn more about our programs →
Further Reading
(Blog) Stories from Around the World - Become a Binance Angel
(Blog) Daily Life of a Binance Angel
(Blog) Stories from Around the World - Binance Angels Share Their Best Experiences with Binance!