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Frequently Asked Questions
App
What is a Crypto Box?
Crypto Box is a feature of Binance Pay that allows you to send fun crypto gifts to your friends. You can create a Crypto Box that consists of a random or fixed amount of tokens and share it with a group of friends. They can claim it with a box code on the Binance App to get the crypto you put in the Box.
How to create a Crypto Box on the Binance App?
1. Log in to your Binance App and tap [Pay] - [Crypto Box].
2. Go to [Send] and tap [Create Now]. Choose a distribution method ([Random] or [Fixed]).
- If you choose [Random], enter the number of gifts, the total amount of crypto to send, and a message for your recipients.
- If you choose [Fixed], enter the amount of crypto you wish to send in a Box. The system will automatically calculate the total amount you need to pay. Then, enter a message and tap [Continue].
3. Confirm your payment details and tap [Confirm].
4. Complete verification to confirm payment. A box code will be generated for your Crypto Box.
5. To share the box code with your friends, tap [Share Link], [Save QR Code], or copy the code and send it to them. Your friends can then claim the Crypto Box on the Binance App or Website.
Please share the code privately with intended recipients only, as anyone with the code can use it to claim your gift box.
How to claim a Crypto Box on the Binance App?
1. Click the Crypto Box sharing link from social media, or log in your Binance App and tap [Scan] to scan the QR code on the Crypto Box sharing banner.
2. You could also log in to your Binance App and tap [Pay] - [Crypto Box]. Go to [Receive]. Enter the Crypto Box code and tap [Claim Now].
3. Tap [Open] to claim the Crypto Box. You will see the amount of crypto claimed from the box. The claimed crypto will be credited to your Funding Wallet. You can tap [Reward Details >] for more details.
Please note:
- Multiple claims from the same user for the same Crypto Box are not allowed.
- You will not be able to claim a Crypto Box once it has been fully redeemed.
- For safety reasons, your account will be locked for 5 hours after 10 consecutive incorrect attempts at entering box codes. You will not be able to claim any Crypto Boxes once your account is locked.
How to create a Crypto Box on the Binance website?
1. Log in to your Binance account and go to [Finance] - [Binance Pay]. Click [Crypto Box].
2. Click [Create Now] to start.
3. Choose a distribution method ([Random] or [Fixed]).
- If you choose [Random], enter the number of gifts, the total amount of crypto to send, and a message for your recipients.
- If you choose [Fixed], enter the amount of crypto you wish to send in a Box. The system will automatically calculate the total amount you need to pay. Then, enter a message.
Choose a theme for your Crypto Box and click [Continue].
4. Check your payment details and click [Confirm].
5. Complete verification to confirm payment.
6. Share the Crypto Box by clicking [Share Link], [Save Image], or [Copy Box Code].
7. You can check the Crypto Box’s redemption progress by clicking [Check Details].
How to claim a Crypto Box on the Binance website?
1. Log in to your Binance account and go to [Finance] - [Binance Pay]. Click [Crypto Box].
2. Enter the box code and click [Claim Now].
3. Click [Open] to claim the Crypto Box.
4. You will see the amount of crypto claimed from the box. The claimed crypto will be credited to your Funding Wallet. You can click [Reward Details >] for more details.
Please note:
- Multiple claims from the same user for the same Crypto Box are not allowed.
- You will not be able to claim a Crypto Box once it has been fully redeemed.
- For safety reasons, your account will be locked for 5 hours after 10 consecutive incorrect attempts at entering box codes. You will not be able to claim any Crypto Boxes once your account is locked.
1. Will Crypto Box expire?
All Crypto Boxes are valid for 24 hours. Any remaining unclaimed gifts will be returned to the box owner’s Funding Wallet after 24 hours.
2. Can I convert the claimed crypto to fiat currency?
The crypto you claimed from Crypto Box will be credited to your Funding Wallet. You can transfer the assets to your Fiat and Spot Wallet and cash out via the available fiat options for your country.
Please note that if you share your Crypto Box code with your friends publicly, such as on social media platforms, it is possible that people you don’t know will also have access to the code and claim your Crypto Box. Therefore, please share the box code to your intended recipients only.
3. How to view my Crypto Box history?
If you’re using the Binance App, tap the [History] icon in the top right corner to view your send and receive records.
If you’re using the Binance website, click [History] on the top right to view.
Disclaimer: If users are found to be involved in any controversial activities, Binance reserves all rights to ban any users, stop any Crypto Box activities and return funds to the source owner.
(*For the benefit of user comprehension, the Disclaimer may be translated into different languages. In case of any inconsistency between different language versions, the English version shall prevail.)