Buy Crypto
Pay with
Markets
NFT
Feed
Downloads
English
USD

How can we help you?
Account Functions
Guide to Account Functions
Identity Verification
2 Factor Verification
Email Issues
Referral & Affiliates
Voucher
Tutorial
Binance Fan Token
Binance Earn
Crypto Deposit/Withdrawal
Buy Crypto (Fiat/P2P)
Spot & Margin Trading
Crypto Derivatives
Finance
API
Security
Terms of Use
Binance Convert
NFT
VIP

How to Provide Device Information

Invalid Date
If you are asked to provide device information, please provide a screenshot with the details of the commonly-used device you used to login to your Binance account. The screenshot should contain the following information:
  • Device operating system version
  • Device brand
  • Device model
  • Browser name/version

How to find device information on my computer?

For example, if Apple MacBook is your most commonly-used device, click on the Apple icon on the top left corner of your screen and click [About this Mac]. You will see the information needed in a pop-up window.
(Example: Apple MacBook)
If you’re using a Windows computer, right click on the desktop and go to [Display settings] - [About].
(Example: Windows computer)

How to find browser information on my computer?

For example, if Google Chrome is your most commonly-used browser, open your Google Chrome and click [...] - [Settings] on the top right corner. Then click [About Chrome] to find the browser information.
(Example: Google Chrome)

How to find device information on mobile phone?

If you are using mobile devices, you may find the device information in [Settings] - [About].
(Example: iPhone)

How to find browser information on my mobile?

For example, if Google Chrome is your most commonly-used mobile browser, tap on the [...] on the bottom right. Then tap [Settings] and scroll down to [Google Chrome]. You will see the browser information.