What's the appealing process on Binance P2P (App)

Sell Orders

Buy Orders

Sell Orders

You can appeal for P2P sell orders on the Binance app following the steps below.

How to appeal for P2P sell orders on the Binance app?

1. You can submit an appeal by tapping [Help] from the payment confirmation page.

2. You'll see some suggestions on how to resolve your issue:

To negotiate with the counterparty directly, tap [Chat].
To proceed with the appeal, tap [Appeal].

3. Select the reason for your appeal and describe the situation as detailed as possible so our Customer Service agents can better assist you. Please also include any related screenshots.

4. You’ll see [Appeal Submitted]. The counterparty will have a 15-minute window to reply to your appeal. You may check the progress from [Progress].

Alternatively, if you have reached an agreement with the counterparty, tap [Cancel Appeal] and you will be redirected back to the payment confirmation page to release your assets. Please note that if you tap [Cancel Appeal] by mistake, you need to wait 5 minutes before resubmitting your appeal.

5. The counterparty will be notified to reply to your appeal as shown in the screenshot below. They can either select [Negotiation failed] or [Consensus reached].

Depending on their response:

5.1 Negotiation failed

If the counterparty selects [Negotiation failed], you’ll see [CS Review] under the appeal status. This means that Customer Support agents will assist you and the counterparty in resolving the dispute shortly. You'll be notified via email when there is an update.

5.2 Consensus reached

If the counterparty selects [Consensus reached], you'll be prompted to cancel the appeal by tapping [Cancel Appeal]. Then tap [Payment Received] to release the assets.

5.3 The counterpart failed to respond

If the counterparty does not respond within 15 minutes, your appeal status will change to [CS Review]. Please wait patiently for Customer Support assistance.

You can appeal for P2P buy orders on the Binance app following the steps below.

How to appeal for P2P buy orders on the Binance app?

1. To appeal for a P2P buy order, tap [Appeal] on the releasing crypto page.

2. Select the reason for your appeal and describe the situation as detailed as possible so our Customer Service agents can better assist you. Please also include any related screenshots.

3. You’ll see [Appeal Submitted]. The counterparty will have a 15-minute window to reply to your appeal.

Alternatively, if you have reached an agreement with the counterparty, tap [Cancel Appeal] and you will be redirected back to the releasing crypto page. Please note that if you tap [Cancel Appeal] by mistake, you need to wait 5 minutes before you can resubmit your appeal.

4. The counterparty will be notified to reply to your appeal as shown in the screenshot below. They can either select [Negotiation failed] or [Consensus reached].

Depending on their response:

4.1 Negotiation failed

If the counterparty selected [Negotiation failed], you’ll see [CS Review] under the appeal status. This means that a Customer Support agent will assist you and the counterparty to resolve the dispute shortly. You will be notified via email when there is an update.

4.2 Consensus reached

If the counterparty selected [Consensus reached], you will be prompted to cancel the appeal by tapping [Cancel Appeal] and wait for the seller to release your crypto.

4.3 The counterpart failed to respond

If the counterparty does not respond within 15 minutes, your appeal status will change to [CS Review]. Please wait patiently for Customer Support Assistance.