PIX withdrawal of R$ 150 stuck for 5 days (Case ID #173041389) – Negligence and failure to meet deadlines
It is unacceptable that a platform that processes billions of dollars cannot resolve a customer's stuck PIX withdrawal of R$ 150,00 (R$ 146,50 net).
I submitted the request on 31/10/2026 at 00:47 (Transaction ID: 04812875791930186752103125), with an estimated instant delivery. The amount remains improperly held with the status "Processing".
During support via chat (Case ID #173041389 / Reference CC10285384), support acknowledged a system failure at its settlement partner (SIMPAUL / Latam Gateway) and guaranteed the issue would be resolved and the funds released within 48 hours.
That deadline was missed, and there is still no concrete estimate for a resolution.
I am recording my outrage here at the complete disregard and lack of respect for the consumer. Please note that I have already formally filed this complaint with the Central Bank of Brazil under reference RDR2026/1583064.
#BinancePay # #binancesupport #cryptobr #FiatWithdrawals
It is unacceptable that a platform that processes billions of dollars cannot resolve a customer's stuck PIX withdrawal of R$ 150,00 (R$ 146,50 net).
I submitted the request on 31/10/2026 at 00:47 (Transaction ID: 04812875791930186752103125), with an estimated instant delivery. The amount remains improperly held with the status "Processing".
During support via chat (Case ID #173041389 / Reference CC10285384), support acknowledged a system failure at its settlement partner (SIMPAUL / Latam Gateway) and guaranteed the issue would be resolved and the funds released within 48 hours.
That deadline was missed, and there is still no concrete estimate for a resolution.
I am recording my outrage here at the complete disregard and lack of respect for the consumer. Please note that I have already formally filed this complaint with the Central Bank of Brazil under reference RDR2026/1583064.
#BinancePay # #binancesupport #cryptobr #FiatWithdrawals