In the crypto world, scammers impersonating customer support are common. They don’t need any technical skills—just a few alarming words and a process designed to pressure you into doing what they say.

Related token: $BNB Current price: 742.56 (24h -2.17%).

— Common opening lines —

These scams usually start with a message or phone call: “There’s unusual activity on your account,” “Your assets have been frozen due to suspected rule violations,” or “You have a refund waiting to be claimed.” Sometimes, the other person can even provide some of your personal information, making the message sound very convincing.

Then comes the pressure: they tell you to verify your account immediately, or it will be locked and your assets wiped out. In a panic, many people follow their instructions without taking time to verify them.

— What They Really Want —

No matter how their opening line changes, they’re usually after one of these: your recovery phrase or account password, a two-factor authentication code, or getting you to transfer your assets to a so-called “safe account” or “verification address.”

Legitimate platform support will never ask for your password, verification code, or recovery phrase, and will never ask you to transfer your assets to any “safe account.” If someone asks you for any of these, you can be sure it’s a scam.

— Remote Access and Screen Sharing —

Some scammers will ask you to install screen-sharing or remote-access software under the pretext of “providing remote support” or “helping you out.” Once it’s installed, they can see the verification codes, recovery phrase, and balance displayed on your screen. Remote-access software may even let them click the confirmation button for you.

So no matter what they say, don’t install software they send or recommend, and don’t enable screen sharing.

— What to Do If It Happens —

End the conversation, don’t click any links they send, and then open the official app or website yourself to check your account status. If someone claims to work for Binance, use Binance’s official verification channels to verify their account or email address.

If you’ve already shared your password or verification code, change your password and reset two-factor authentication as soon as possible. If necessary, freeze your account through official channels. After that, watch out for anyone who claims they can recover your losses but asks for an upfront fee—these “recovery services” are often scams too.

— In Closing —

To protect yourself from this type of scam, just remember one thing: real support staff won’t ask for your password, verification code, or recovery phrase, and they won’t ask you to transfer funds. Treat anyone who asks for these as a scammer. Don’t click unfamiliar links, and check what you’re authorizing before you sign.

What would you like to hear about next—DeFi or something else?

These are opinions for discussion only. You are responsible for your own gains and losses.