Appeal isn’t a “lifesaver button”. To be handled well, prepare a good dossier

There is a very natural reflex when a dispute happens:

Open the chat and start explaining.

I used to think the clearer I am, the easier it would be to resolve.

But with a P2P transaction, what helps others understand the situation isn’t only the story you tell.

New evidence is something that can be verified.

If the transaction has an issue, I prioritize keeping:

• Order ID and order status

• Exchange history within the Order

• Payment information

• Receipts/documents related

• Actual transaction history

Then I consider how the situation needs to be handled.
Binance says that when there is a dispute, users can Appeal and the support team will review evidence from both sides. (Binance Academy)

So I don’t try to “win” the other party by chatting longer.

I want my file to be easier to review.

There is an issue → stop.

There is evidence → pause.

Cannot resolve → Appeal/Support.

That’s how I handle P2P after many transactions.

Staying calm doesn’t make the transaction disappear. But staying calm helps me not make the problem worse.

#BinanceP2PAnToan @Binance Vietnam