MIA reaches 50 million conversations and now enables mobile payments
In this way, the institution continues strengthening an ecosystem that puts technology at the service of people, streamlines operations, and supports them at every moment of their financial management.
After seven years and managing more than 50 million conversations since its launch in 2019, the Mercantil Artificial Intelligence chatbot MIA expands its capabilities beyond assistance and transactional inquiries by incorporating the functionality to send Tpago operations—the Mercantil mobile payment—from within the chat window.
This new feature represents the first financial transaction that customers can carry out directly from the virtual assistant based on artificial intelligence. The service can be used through online banking and the Mercantil Mobile People and Mercantil Mobile Business apps.
From MIA’s main screen, users can select the Tpago transfer option, identify themselves, complete the recipient’s details and the transaction amount, confirm the transaction, and obtain the receipt immediately. The process is simple, intuitive, and guided step by step by the chatbot itself.
To make the experience even faster, this new feature includes a built-in multi-currency calculator. MIA automatically converts amounts expressed in US dollars or euros into bolivars using the official exchange rate of the Central Bank of Venezuela (BCV) for the day, eliminating the possibility of errors.
By adding Tpago transfers through MIA, Mercantil reinforces its purpose of providing customers with an increasingly integrated, intuitive, and close digital experience
#MIA #Tpago #Mercantil #pagomovil #venezuela $BTC