New Field Note: our CEO @hartcb on why Ramp shut down the AI SDR behind 30% of its pipeline, then spent four years rebuilding outbound.
What they rebuilt: evidence, bounded action, a record. 2/3 are governance.
The architecture is worth copying.
https://www.civic.com/field-notes/ramp-spent-four-years-rebuilding-outbound
What they rebuilt: evidence, bounded action, a record. 2/3 are governance.
The architecture is worth copying.
https://www.civic.com/field-notes/ramp-spent-four-years-rebuilding-outbound