How to Download or Request a P2P Order Receipt?

On the Binance website

You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the website.

1. Log in to your Binance account and file a self-service request for P2P Order Receipts. 

If you cannot access the Self Service platform:

1. Log in to your Binance account and click the yellow Binance Support icon at the bottom right corner. 

2. Scroll down to [Self Service]. Click [View All].

3. Go to the [Buy/Sell Crypto (Fiat/P2P)] tab and click [P2P Order Receipts].

4. You’ll be redirected to the P2P Performance & Orders Application page. Choose an application purpose.

5. Enter the relevant order number(s).

Please note, you can add up to 10 orders.

6. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).

Please note:

• You cannot upload more than 20 files.
• File size cannot exceed 30 MB.
• Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.

7. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].

8. You have successfully submitted the request. Please wait patiently. Binance will review your request within 2 hours, and you’ll receive the P2P order receipts via email.

On the Binance app

You can follow the step-by-step guide below to request a receipt for your complete order on Binance P2P via the app.

1. Log in to your Binance account and file a self-service request for P2P Order Receipts.

If you cannot access the Self Service platform:

1. Log in to your Binance account and tap the Binance Support icon at the top. 

2. Tap [View All] under [Self Service]. Then, choose [Buy/Sell Crypto (Fiat/P2P)] - [P2P Order Receipts].

3. Choose an application purpose.

4. Enter the relevant order number(s).

Please note, you can add up to 10 orders.

5. Upload the supporting documents that will help Customer Support with reviewing your request (e.g. chat record, payment transactions, or comment content).

Please note:

• You cannot upload more than 20 files.
• File size cannot exceed 30 MB.
• Supported file formats include jpg, jpeg, png, mp4, mov, and rmvb.

6. Enter a detailed reason why you’re submitting this request. Please provide as many details as you can. Click [Submit].

7. You have successfully submitted the request. Please wait patiently. Binance will review your request within 2 hours, and you’ll receive the P2P order receipts via email.